New TMS Products - Switch Interface
The Switch Interface (SI) module is a two-way link between TMS and a telephone switch(s). TMS database extensions are automatically synchronized daily (or as desired) to the switch's "lines database". During synchronization, line and set options/features and key assignments are captured. Group information for MADN, CPU, intercom, speed call, hunt, ACD and UCD groups is captured, too. The stored data can be referenced (off-line from the switch) by TMS users through a user-friendly graphical query subsystem. Custom keyset views, with key assignment details, are available for popular business sets.
Authorized TMS users can query the switch real-time and update the switch through the TMS work order subsystem. The desired task is selected from a customized list which is based on work order type and user level. After a task is selected, variable information is requested from the user. This data is validated and then passed to the switch. Descriptive help information is provided for each variable, and drop-down lists are used when possible. The user can elect to process the command immediately and wait for a response, or he can schedule the command for a future date and time. A log file tracks activity if desired, and responses are saved for later research.
The SI module interfaces with the Plant Records/Cable Records (PR/CR) module and the Telephone Service Requests/Trouble Calls (TSR/TC) module. Switch Interface can function in a stand-alone mode, as well.
Download a presentation (134 KB) for more details.
The Switch Interface module is currently available for the Nortel SL100 and SL1/Meridian1/CS1000 families. The software supports multiple switches and switch types. The examples below are for a Meridian1 Option IIC.
This is a sample of a Switch Database Query using the Switch Interface module.
This is a sample Keyset View through a Switch Database Query.
This is a sample of
information displayed when beginning an update session of for a MADN (Multiple
Appearance Directory Number). From here, the user can update the
switch information.
This is an
example of
user inputs required to change the Flexible Call Forward DN. All other
inputs are automatic.
Other New TMS Products:
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Last updated: 06/22/2006