Newsletter Contents

K&R Home

Focus - 2006 TMS Users' Workshops

In early April, TMS users from across the continental US, Alaska, and Japan gathered in Williamsburg, VA for K&R's 2006 TMS Users' Workshops. K&R employees and attendees engaged in group discussions and workshops to address the needs of the customers. More details

New Products

Switch Interface - A two-way link between TMS and a telephone switch allows the user to query the switch real-time and update the switch through TMS work order subsystem.
Routine Maintenance Work Orders (converted to GUI and interface with WFC) - This module is designed for preventative maintenance.
PR/CR Enhanced Directory Integration Option - Powerful integrated directory maintenance capabilities are now available.
Web Bills - Through a web browser, authorized users can access toll bills/ reports which are posted on an intranet web server.

Recent TMS Enhancements

Sometimes our customers suggest features that will enhance their use of TMS. In response to these requests, K&R programmers developed a number of enhancements.

Plant Records/Cable Records
Telephone Service Requests/Trouble Calls
Toll Call Message Accounting
Work Flow Control
Web Applications

Customer News

Fort Campbell reports that they have successfully implemented a bi-directional interface between Remedy and TMS for service requests and trouble calls. K&R provided technical support and minor TMS program modifications to the on-site Remedy administrator for this project. Service requests and trouble calls are entered through Remedy and then passed to TMS through ViaNet and Troubles submission files. Feedback on the status of the work orders and trouble calls within TMS is provided from TMS to Remedy.

Return to top of page | K&R Home

Subscribe to the K&R newsletter list to receive an email notice when the newsletter is published.

Last updated: 06/22/2006