| Frequently asked questions about TMS |
| Question | Answer |
| Will the TMS software run on my existing (or new) computers, or do you supply new hardware with the software? | K&R usually installs TMS on the hardware provided by the customer. We will provide bundled software and hardware systems upon request. |
Will you modify the TMS software to handle a special requirement? |
Yes. We have developed many solutions to meet requirements unique to a particular site. Costs for such changes are reasonable, and we will furnish (upon request) the names of accounts which have utilized this service. |
Which purchasing vehicles are available for Department of Defense sites? |
K&R currently is a subcontractor to the prime contractor, GTE, on two DOD contracts, the LTLCS contract for Northern Telecom switches and the AGCS contract for GTE switches. We are also a subcontractor to Halifax Corporation on the Long Term Life Cycle Support contract for AT&T switches for the Army. |
| Do you have reference accounts for TMS? | Yes. We will gladly supply a list of reference accounts. A number of our current users decided to buy TMS after seeing the software in operation at other user sites. We recommend this form of evaluation highly because we believe that it gives a complete and realistic view of the actual capabilities of a telecommunications management system. |
| Do you have a demo cd? | Yes. Please contact K&R for a demo cd. Click here to view a demo from this web site. In addition, the application summaries on this web site provide information about the system. We also encourage prospective users to talk to our reference accounts, and, even better, to visit an installed account. |
Is your telephone management system easy to use? |
Yes, at least most of our customers think so. This question is very subjective, and we recommend that you contact several of our reference accounts, or, even better, that you try it out by visiting an installed account. |
Will you convert my existing data? |
Yes. Our analysts have extensive experience converting data from various systems into TMS. Note, however, that few conversions are perfect, since there is rarely a perfect match for all fields used in two different software systems. In general, some manual record clean-up is required (the amount varies greatly). |
Revised: 02/06/2004