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K&R's support begins with on-site installation and training.
This allows us to become familiar with the individuals at the site and
with the environment. It also eases the process of allocating the
available time most effectively. This helps to ensure that the
software is implemented quickly. |
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After the original installation and training, we
recommend an additional visit to resolve any outstanding issues and to reinforce the
original training. |
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Subsequent to on-site installation and training, our
software warranty (and follow-on software maintenance) provides application software
updates, telephone support via a toll-free number, and remote
software enhancement. |
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Remote dial-up support allows our analysts to provide
rapid responses to most questions or problems. |
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Resident Training is also available at K&R's headquarters. Customers may send employees for additional training. |