A two-way link between K&R's TMS and a telephone switch

The SI module provides a two-way link between TMS and a telephone switch(s). TMS database extensions are automatically synchronized daily (or more often) to the switch's "lines database". During synchronization, line and set options/features and key assignments are captured, along with group information for MADN, CPU, intercom, speed call, hunt, ACD and UCD groups. The stored data can then be referenced (off-line from the switch) by TMS users through a user-friendly graphical query subsystem. Custom "keyset views," with key assignment details, are available for popular business sets.

Authorized TMS users can query the switch real-time and update the switch through the TMS work order subsystem. The desired task is selected from a customized list that is based on work order type and user level. After a task is selected, variable information is requested from the user. This data is validated and then passed to the switch. Descriptive help information is provided for each variable, and drop-down lists are used when possible. The user can elect to process the command immediately and wait for a response, or he can schedule the command for a future date and time. A log file tracks activity if desired, and responses are saved for later research.

View recent Switch Interface enhancements published in the K&R Newsletter.

Revised: 06/20/2006