Trouble Call Submission via Network

Network-wide submission and status checking

This optional add-on to the TSR/TC module allows any user with computer network access to the TMS file server to submit a telephone trouble report, and to get feedback on the disposition of the trouble report.

troubles_submit.gif (8457 bytes)

 troubles_check_stat.gif (8298 bytes)
Figure 1 : Network submission of a Trouble Call Figure 2 : User checking status of submitted Trouble Call

Key Features:

Runs under Microsoft Windows 95 and up
No software to install on clients (just an icon or a shortcut)
Simple, easy-to-use Windows-based dialog with many user-friendly features
Isolates submitters from TMS database to avoid corruption
Review process allows rejection
No re-keying
Submitter can check status
Submitter can correct and resubmit rejected reports

Additional Information:

See the Application Summary for more information.
Web Troubles - submit and track the current status of work orders (24 hours a day, 7 days a week) from web pages customized to your site

Revised: 07/01/2004