Work Order Submission via Network

Network-wide submission and status checking

This optional add-on to the TSR/TC module allows any user with computer network access to the TMS file server to submit a Telephone Service Request (TSR) and to get feedback on the status of the work order.

troubles_submit.gif (8457 bytes)

Figure 1 : Network submission of a Telephone Service Request

Key Features:

	Runs under Microsoft Windows 95 and up
	No software to install on clients (just an icon or a shortcut)
	Simple, easy-to-use Windows-based dialog with many user-friendly features
	Isolates submitters from TMS database to avoid corruption
	Review process allows rejection
	No re-keying
	Submitter can check status
	Submitter can correct and resubmit rejected reports

Additional Information:

	See the Application Summary for more information.
	Web ViaNet - submit and track the current status of work orders (24 hours a day, 7 days a week) from web pages customized to your site

Revised: 07/01/2004