Enable users to develop, maintain, and query the Toll Call Message Accounting module.
Course Options:
The Toll Call Message Accounting (TCMA) application training will provide students the ability to produce detailed bills and reports for toll calls recorded directly from the switch or from medium provided by most major telephone companies. Students will be able to charge appropriate organizations for toll calls, line service features, and equipment at the proper rates, including any applicable taxes and/or surcharges. Training will also include procedures for incorporating charges for installations, disconnects, modifications, trouble calls, and other user definable services. Students will learn to set and modify the rates charged for toll calls, services, line features, and equipment. Students will develop customer types to prepare consumer-specific bills on paper and as files for electronic distribution to customers.
T e l e c o m m u n i c a t i o n s M a n a g e m e n t S y s t e m
Date: 06/24/03 09:42 am Page: 3
T E L E P H O N E S E R V I C E S B I L L
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Bill Code: LAO Bill Dates: 12/01/02 - 12/31/02
LIASON OFFICE
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Communications Management Branch
TCO Office
6151 Primrose Ave, Bldg 1448, Room 1180
LIASON OFFICE
1234 101 AMXLS-F-CR
BILLING SUMMARY
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Toll
Equipment Other Service
Monthly Charges Charges Credits Charges Total
========== =========== =========== =========== =========== ===========
Charges: $25.00 $90.67 $12.34 $7.16 $110.49
Surcharge: $0.50 $0.14 $0.64
FET: $0.77 $0.22 $0.99
========== =========== =========== =========== =========== ===========
Totals: $26.27 $90.67 $12.34 $7.52 $112.12
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Total Amount Due: $112.12
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Circuits: 1 Calls: 10 Minutes: 37.7
****UNOFFICIAL USE OF GOVERNMENT TELEPHONES IS NOT AUTHORIZED***
For questions about your billing, please contact Theresa Jones
at 524-1234 or DSN 885-1440 or Denise Smith at 526-9876
ALL PAYMENTS ARE DUE BY THE SPECIFIED PAYMENT DUE DATE.
_____________________ ___________________ ___________
NAME SIGNATURE DATE
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The TCMA application training will also teach students to conduct a wide variety of waste, fraud, and abuse investigations. For further analysis, students will be able to generate evidence of abuse in the form of documents or ASCII files. Training will address the use of raw call data analysis as an investigative tool as well. Students will learn how to call types from raw data, and how to analyze call data through the use of detailed or summary reports.
