Objective:

• Enable users to install and utilize the Troubles application.

Course Options:

• On-site and/or Resident Training
• Introductory, Advanced, or Management focused objectives

The Troubles module is linked to the Telephone Service Requests/Trouble Calls application. It is designed to make the submission and tracking of telephone trouble reports a paperless effort through the use of an existing network. Once submitted, the report can be automatically validated against certain Plant/Cable Records data, reviewed, and either accepted (without re-keying) or rejected (with a brief explanation to the originator). Once accepted, submitted trouble reports are handled the same as manually entered trouble calls. Training includes hands-on exercises designed to enable the student to install Troubles, submit trouble call reports, check submission status, and either reject them or enter them directly into the Telephone Service Requests/Trouble Calls application without re-keying the information. Application validations and maintenance are also addressed through both lecture and a series of hands-on exercises.

Specific training objectives include developing the ability to:

• Submit troubles via network
• Check the status of existing troubles
• Automatically accept troubles into the Telephone Service Requests/Trouble Calls application