Web Troubles
Features:
- CAC-enabled web application to submit and track trouble
calls via a site’s intranet/NIPRNET
- TMS user reviews the trouble report and either
accepts it (without re-keying) or rejects it (with a brief
explanation)
- Trouble report data is validated through a
comparison to Plant Records/Cable
Records data
- Submitter can check status of trouble report
- Status is updated automatically as the trouble call is
processed to completion though the
Telephone Service Requests/Trouble Calls module
- Submitter can correct and resubmit rejected trouble reports
Quality Since 1975
TMS customer support begins with on-site installation and
training. K&R employees become familiar with the customer’s
environment prior to installation. This allows for an efficient installation
process and maximized training time.
Software warranty options include application updates and technical
support. Remote software enhancement and troubleshooting are available, too.
sales@krcs.com