TMS Products
| Module |
Description |
| Toll Call Message Accounting |
Powerful call billing software |
| Plant Records/Cable Records |
Integrated tracking of
circuits, organizations, cables and pairs,
buildings, terminals, line equipment, and features
with prorated charges |
| Telephone Service Requests/Trouble Calls |
Service request and trouble call tracking |
| Work Flow Control |
Electronic distribution of work orders and control of the work
order cycle |
| Web Troubles |
Submit and track trouble calls via your intranet/NIPRNET |
| Web ViaNet |
Submit and track service requests via your
intranet/NIPRNET |
| Routine Maintenance Work Orders |
Creating and tracking work orders for
preventative maintenance |
| Switch Interface |
A two-way link between TMS and a telephone
switch |
| Traffic & Performance Reporting |
Record detailed traffic data for analysis of peak time
periods and traffic patterns |
| Image Management |
Centralize telephone office images and display them on demand through Plant Records/Cable Records Inquiry |
| 911 Locator |
Provides a Call Center Solution by linking caller ID
information to TMS data |
| E911 Export |
Produce daily update files for export to an E911
provider |
| WebBills |
Distribute monthly telephone bills quickly and allow users to view bills from a web browser |
| Electronic Directory |
Quick-response directory assistance plus
directory publishing capabilities |
| Alarms Monitor |
Notify a helpdesk or responsible party of switch alarms |
| ODBC |
Use third-party reporting software to access selected
TMS data files via standard SQL queries |
Quality Since 1975
TMS customer support begins with on-site installation and
training. K&R employees become familiar with the customer’s
environment prior to installation. This allows for an efficient installation
process and maximized training time.
Software warranty options include application updates and technical
support. Remote software enhancement and troubleshooting are available, too.
sales@krcs.com