Web ViaNet
Features:
- CAC-enabled web application to submit and track
service requests via the site’s intranet/NIPRNET
- TMS user reviews the service request and
either accepts it (without re-keying) or rejects it (with a
brief explanation to the originator)
- Service request data is validated through a comparison
to Plant Records/Cable Records data
- Submitter can check status of service request
- Status is updated automatically as the request is processed
to completion though the Telephone
Service Requests/Trouble Calls module
- Submitter can correct and resubmit rejected requests
Quality Since 1975
TMS customer support begins with on-site installation and
training. K&R employees become familiar with the customer’s
environment prior to installation. This allows for an efficient installation
process and maximized training time.
Software warranty options include application updates and technical
support. Remote software enhancement and troubleshooting are available, too.
sales@krcs.com